Your satisfaction is
our goal. With that in mind,
iBuyOfficeSupply.ca will accept returns for any unopened, unused product within 30
days of your order. It is important that
all original packaging be included to qualify for a refund. Shipping costs are non-refundable.
There are some items
which do not qualify for refunds. They
are: Assembled or installed furniture,
food/beverages, custom orders and medicines such as aspirin.
Return Procedure
Contact us at returns@ibuyofficesupply.ca or
by phone at (877) 428-9611
Important: We must have the following
information to complete your Return Authorization:
- Order Number
- Item/Item number of the product(s) you’d like to return
- Quantity of items you’d like to return
- Return reason – Defective, Damaged, Wrong Item, etc.
- Condition of the products (opened or unopened)
We will reply to your
request within one business day with a Return Authorization Number and instructions
on where to ship your return. Please do
not ship products to our Customer Service location. Instead be sure to ship to
the warehouse included with your RA email.
When shipping returns
to the warehouse it is our suggestion that you use a carrier providing proof of
delivery.
We will not accept a
return without an RA.
Please allow up to 21
days for returns to be processed and credit issued. Why up to 21 days? Because we must wait for the product to arrive at one of our warehouses. They must not just receive it, they must check it in, make sure it's in resalable condition, do the paperwork for the return. Then that information needs to be filtered back to our accounting department where they go throw normal accounting procedures and then return your payment. Simply put, we wish there were a faster and more efficient way to do this but given that our warehouses process thousands of orders per day it's just the way it's got to be.
You pay for shipping when returning products. We will pay for return shipping only when products delivered are
defective, damaged or the wrong product was received from what was ordered. Reports of damaged items, wrong items or defective items must be made within one week of receipt of shipment.
We accept returns for
up to 30 days.
Any unopened item may be returned for credit (shipping is at the customer's cost). All original packaging and
contents must be included to receive credit for returned products.