Frequently Asked Questions

1. Our Prices
2. What are your shipping policies and charges?
3. What are credit cards do you accept?
4. Where are your warehouses?
5. Are you Tax Exempt?
6. Do you offer a Volume Price Quote?
7. Sales Taxes

Answers...

1. Our Prices

   All prices are measured in Canadian dollars.
   
   

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2. What are your shipping policies and charges?

   FREE SHIPPING on all orders $97 or more (excluding PST and GST), furniture included (dock to dock, commercial).
   Orders under $97 incur a charge of $7.95 for shipping.
   
   You can view the rest of our Shipping Policies here.
   
   

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3. What are credit cards do you accept?

   iBuyOfficeSupply.ca is happy to accept VISA and MasterCard.
   
   

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4. Where are your warehouses?

   We ship from warehouses throughout Canada.  You can view a map of our warehouse locations on our Shipping Policy page.
   

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5. Are you Tax Exempt?

   If your organization is tax exempt please contact us by email prior to ordering.  Email:  customerservice@ibuyofficesupply.ca
   
   

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6. Do you offer a Volume Price Quote?

   Yes, we do!
   
   If you are ordering $750 or more of the same product we may be able to offer a quantity discount for you (i.e. 100 or more of a $8.00 item).  Send us an email with this information:
   

   - Item Number - We'll need the item number for the product you'd like a quantity quote for.  This is found on any product page.
   
   - Quantity - How many are you looking to purchase?
   
   - Time Frame - When do you need them?  This is important.  Depending on a number of factors we may be able to get a better price for you if we have the time to order from the manufacturer.  If your need is not immediate (within the next few days), this could save you money.
   
   - Special Requirements - Depending on the item, are there special delivery issues we need to know about?
   

   Along with those questions, we need your:
   

   Name
   Contact Phone and Email
   Organization
   

   Email this information to us at: customerservice@ibuyofficesupply.ca
   
   We'll do our best to help.  In most cases we'll get back to you the same day.
   
   

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7. Sales Taxes

   iBuyOfficeSupply.ca collects sales taxes on all order based on the "Ship To" address in the order.  You will see the amount of the Sales Tax at on the Checkout Page prior to completing your order.
   
   

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